The last few years have been a period of intense focus on ICANN and the IANA functions — which are the management of key services including updating the DNS root zone, allocating global Internet Protocol address blocks to Regional Internet Registries, and assigning protocol parameters such as private enterprise numbers. With the U.S. government stepping away from its stewardship role over the IANA functions, and the Internet community coming together to form a replacement multistakeholder stewardship model, the priority within ICANN’s team that performs these functions has stayed focused on stable and dependable service delivery.
Now, a little over a year after the transition of the stewardship of the IANA functions, we have a number of data points to reflect upon how we’ve performed. Most tangible of these measurements is our just completed annual customer survey, which we conducted for the sixth year. This year’s results have provided clear indications that the IANA functions continue to be dependably delivered to high satisfaction levels. The results show accuracy should be our number one focus in delivering our service, with timeliness and processing quality ranking after that.
These survey outcomes echo the results we’ve seen in the comprehensive service level reporting we provide, with many community-defined metrics of performance reported either in real time, or through monthly reports. These metrics show consistent service delivery and a strong commitment to the community’s defined service level targets.
Several new oversight mechanisms and committees were also established as a result of the transition of the stewardship to the multistakeholder community. The operation of those groups is stable and we’ve established a regular rhythm and methods of working together. We’re working productively with many of these new organizations, including the Customer Standing Committee and the Root Zone Evolution Review Committee, as well as existing accountability measures such as those with the IAB and IETF leadership.
The community created a new ICANN legal affiliate called “Public Technical Identifiers” (PTI), which houses the IANA functions and the staff that deliver the services. PTI is now in its second year of operation. The PTI Board, including one new Director appointed through the ICANN Nominating Committee process, recently held a one-day workshop to discuss its oversight role.
On a more personal note, I have been a part of the IANA team since 2005, initially responsible for our root zone services and later leading our technical services. Since the start of this year, I have been entrusted to lead the whole team in the role of VP, IANA Services. Our team’s remit remains to provide the dependable IANA service the community has come to expect, as well as implement a vision for modernizing and improving how we deliver these services to raise the bar moving forward. I am looking forward to meeting with many of you in the community in my new capacity and hearing your thoughts on our priorities and focus.
Our entire team is excited to continue to deliver reliable services to the whole Internet community, and we’re looking forward to maintaining our productive partnerships with all of you in the Internet architectural and operations communities.
If you’ll be attending ICANN61, I hope to see you there!